CUSTOMER ADVICE / FREQUENTLY ASKED QUESTIONS
HOW DO YOU PRONOUNCE "EAU DE MARS"?
• EAU = "O" (Letter O) • DE = "The" (american pronounciation) • MARS - Pronouced "mars" • EAU DE MARS = "O THE MARS"
HOW DO I CONTACT EAU DE MARS
You can contact us on: • Contact@eaudemars.com • Or use our Contact Form Here
FOR TRADE ENQUIRIES • For wholesale enquiries email our wholesale department at: sales@eaudemars.com
SHIPPING CHARGES
WE SHIP WORLDWIDE. • T-SHIRTS - UK is £1.50 - Europe is £3.00 - USA and Americas is £4.00 - Rest of the world is £4.50 • HOODIES & JACKETS - UK is £3.99 - Europe is £4.99 - USA and Americas is £5.99 - Rest of the world is £6.99 *Please note: Orders shipped outside of the UK are subject to regular custom duties and fees levied by the destination country. All orders a choked full of freebies So you never quiet know what little presents you will receive from us.
DELIVERY TIMES
• UK – 2-3 (working days) • International (excluding Canada) – 5-14 (working days) -All orders ship out within 24 hours. -All Pre-orders will be shipped on date stated on product page. -No shipping on national holidays (Bank holidays, boxing day etc)
CARE INSTRUCTIONS
Designs will last the longest if shirts are machine-washed inside-out in cold water. Be sure to wash dark colours separately, and don’t iron over the design or have the shirt dry cleaned! Also, hang-drying the shirts is preferable, but not really necessary.
OUR RETURN POLICY
EAU DE MARS Clothing guarantees all products sold at our online store to be free from defects of workmanship. Defective items will be replaced if requested. If you are unsatisfied with the fit, quality, colour or size of a product, you may return it and choose another item in different size or colour. We will exchange any item you are not completely happy with. We do not offer refunds, only exchanges.
Download our Return Form Here
Limitations
Items must be returned within 30 days of purchase Items that have been altered in any way cannot be accepted for exchange or return. DO NOT WASH BEFORE RETURNING
Defective/Wrong Items
If your order contains the wrong item(s) or defective items, we will send the replacement for no extra charge.
Non-defective Exchanges
If you are requesting a replacement for an item that doesn't fit the way you thought or any other reason other than a defect or incorrect item you will be charged an additional £1.50 for UK shipping, £3.00 for Europe, £4 for shipping to the US and Americas, and £4.50 for shipping everywhere else.
Can we contact you about modelling?
Yes. EAU DE MARS Clothing is focused on working with local talents rather than professional high fashion models. for enquiries email us at by clicking here.
WHAT SIZES DO YOU PROVIDE?
Our sizes range from XSmall to Large. (however we do provide XLarge for our stockists)
For more information about our sizes please check out our Size Guide
Do you re-stock sold out products?
Everything is produced in limited quantities (usually between 25 to 50 pieces). Once an item is sold out, it's gone forever. However on special occasions we can reprint a sold out item so check our Facebook Page and Our Twitter Feed to be updated when a style is being restocked
How secure is this online store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Can we contact you about endorsement?
Yes. like previously stated EAU DE MARS Clothing is focused on working with local talents. all we require is that you have a strong following and fit the image of our brand. for enquiries email us at by clicking here.
